© 2019 Sprinkle & Shine Collection

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SHINE box

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When will my order ship?

Item(s) that are considered Ready-To-Ship, will be shipped within 1-2 business days (Monday through Friday). This applies to all items found in the Shop section of our website.

Subscriptions boxes ship on the 15th of each month (this may be delayed by a day or two if the 15th falls on a weekend).

** PLEASE NOTE: once items have shipped, we no longer have control over the timeframe in which they will be received, especially during peak holiday times. Please keep this in mind when ordering.

 

Where do you ship from?

We ship from our studio located in Bowmanville, Ontario (that's in Canada, eh!) - via Canada Post.

Do you offer refunds?

Refunds are offered on a case by case basis. If you are not happy with your items, please email us within 7 days of receiving your order .

 

Please include the reason for returning the item, as well as your name and address. We will promptly get in touch with you with further instructions on how to proceed with the return.

** PLEASE NOTE: due to the specific nature of custom orders - these items are non-refundable. However, we want to ensure you are happy with your purchase - if your items do not meet your 100% satisfaction, please get in with us immediately, so we can work toward a mutual resolution.

 
 

International Shipping

We currently ship to Canada, and the United States via Canada Post. 

Packages are shipped flat rate ($5 Canada, $10 USA). All duties, taxes, etc. are the responsibility of the recipient.

 

How do subscription boxes work?

Step 1: Select subscription box choice (choose either the SHINE or SURPRISE Collection), and how you would like to be billed - monthly (with no commitment), monthly (recurring), or annually. Enter your payment and shipping information. 

 

Step 2: Check your mail! Boxes are shipped from Canada on the 15th of each month (or close to, depending on weekends and holidays).

 

Step 3: Be surprised! Open your box of amazing-ness, and love what's inside! Each monthly box will be unique, and all items are guaranteed to be super cute!

 

What type of subscriptions do you offer?

We currently offer two types of subscription boxes - Surprise and Shine.

The Surprise Collection is a monthly subscription box for girls aged 4-8, delivered to your child every month. Each box is curated around a unique theme, and contains handmade items created by small business artisans located within Canada. Each item is carefully sourced, produced, and packaged with love - to ensure your child receives quality products each and every month. 

 

The Shine Collection is a monthly subscription box of affirmations designed for tweens! Each box is intended to encourage and inspire young adolescents, through positive statements of purpose. Boxes include activities, fun stationary, note cards and so much more!

     

 

What do they cost?

Surprise Collection is $28.95 per month.

Shine Collection is $22.95 per month.

 

Month to month subscriptions allow you to try one box, and cancel if it’s not for you. These subscriptions can be cancelled anytime.

NOTE: subscriptions will automatically renew, unless cancelled by the customer. 

 

Three, six, and twelve month subscriptions provide you with discounts specific to each term (3 months = 5%, 6 months = 10%, 12 months = 15%), and as such cannot be cancelled until each respective term is up.

NOTE: subscriptions will automatically renew, unless cancelled by the customer. 

 

What are the cutoff/billing dates for the subscription boxes?

Re-billing date: 1st of each month 

Cut-off date: 10th of each month

Shipping date: 15th of each month

 

In a nut shell: if you sign up before our shipping cut-off of the 10th, your first box will ship on the 15th of the current month. You will then be re-billed on the first of the following month (and the first of each month going forward unless your cancel before hand). If you sign up after the cut-off date (the 10th), you will be shipped your first box on the 15th of the following month, and will be re-billed on the 1st of the month after that. This schedule ensures that no one will ever be billed twice before receiving a box.

 

How do I cancel my subscription?

It's easy - just send us an email and let us know! We'll take it from there :)

 

Can I buy one box as a gift?

Of course! Click on the "GET STARTED" button on the HOME page, and choose the GIFT option on the menu. Please be sure to keep the shipping time frames in mind when ordering for a gift box

(order before the 10th to receive the current month's box. Order after the 10th to receive the following month's box).

 

What age range are the boxes suitable for?

Our SURPRISE boxes are geared towards 4-8 year olds.

SHINE boxes are geared toward tweens aged 8-12. 

 

How can I provide feedback / suggestions?

We love feedback! 

 

Please feel free to fill out our comment form by clicking          here

 

Email us at information@sprinkleshineshop.com

 

Send snail mail to:

 

Surprise & Shine Collection

P.O. Box

Bowmanville, ON